Luminize.eu’s return policy
We want you to be happy with your purchase. If you are not satisfied, you can return your order within 30 days. To register a return and pay the return costs, follow the steps on the following page: Register a return
Once you have registered the return and the payment has been made, you can return the package to us via a POSTNL, DHL, UPS or DPD point. After receiving and inspecting the package, we will process the refund.
Costs for returns
When you return an order, you pay the return costs yourself. Has a defective or wrong product been delivered? Then you will receive the total purchase amount including shipping costs back from us. Items can be returned within 14 working days of receipt.
Liability
As the receiving party of your return shipment, we are not responsible for damage or loss of the package during transport. Therefore, always keep the proof of shipment, which you receive from the party with which you return the package.
Processing returns
Upon arrival of the return shipment, it will be processed as soon as possible. Any replacement items will also be sent as soon as possible. We aim to process your shipment within 5 days.
If you receive a refund from us, we will process this refund within 10 days. It depends on the speed of your bank when the money is in your account.
Conditions for returns
The order can be exchanged or returned within 14 working days after receipt. Of course, the returned products must always be provided with any labels and packaging.
The following items cannot be returned:
•Items received more than 14 working days ago
•Items whose seal has been broken
•Items that cannot be exchanged for hygienic reasons, such as dirt or stains
•Items that are used, damaged or incomplete
•Items whose packaging is damaged due to use or careless opening of the box.
•Articles of which the seal bag is missing
Beware! If the 14 working days have passed, you can no longer return the order. Products that are damaged or show signs of use are not eligible for exchange or refund.
